🇲🇾 Malaysia

East Asia & Pacific · ISORA participant · ITTI survey participant

Malaysia employs AI and machine-learning risk scoring in practice and has statutory interest limitation rules and country-by-country reporting requirements. The country's tax revenue amounted to 12.2% of GDP in 2022. Automated bulk data matching and controlled foreign company rules are not utilized.Auto-generated summary of the verified data below; every fact traces to a source on this page.

12.2%
tax-to-GDP, general govt (2022, OECD)
8/11
enforcement powers assessed

Where the tax bite lands (2022)

Tax revenue by category, % of GDP, general government — OECD Revenue Statistics (Global).

Taxes on income, profits and capital gains of individuals and corporations
8.1%
Social security contributions (SSC)
0.3%
Taxes on goods and services
3.3%
Other taxes
0.4%

Who collects it (2022)

Level of government% of GDP
Central government11.8%
Social security funds0.3%

Tax-to-GDP over time

2000201020192022
14.1%13.8%12.4%12.2%

General government, OECD Revenue Statistics (Global).

Headline statutory rates

As stated in PwC Worldwide Tax Summaries’ territory overview (fetched 2026-08-20) — the wording is PwC’s; source.

TaxHeadline rate as stated
Headline PIT rateResidents: 30; Non-residents: 30
Headline CIT rate24
Standard VAT rateSales tax: 10; Service tax: 8
Headline individual capital gains tax rateGenerally, gains on capital assets are not subject to tax, except for gains arising from the disposal of real property situated in Malaysia, which is subject to RPGT (up to 30%).
Headline corporate capital gains tax rateGenerally, gains on capital assets are not subject to tax, except for gains arising from the disposal of real property situated in Malaysia, which is subject to RPGT (up to 30%). Gains from disposal of unlisted shares by companies, limited liability partnerships, trust bodies, and co-operatives (CLTC) is subject to CGT at 10%, and gains from disposal of foreign capital assets by CLTCs, remitted into Malaysia, are subject to tax at the prevailing income tax rate.
WHT rates (%) (Dividends/Interest/Royalties)Resident: 0 / 0 / 0; Non-resident: 0 / 0 or 15 / 10
Headline net wealth/worth tax rateNA
Headline inheritance tax rateNA
Headline gift tax rateNA NA stands for Not Applicable (i.e. the territory does not have the indicated tax or requirement) NP stands for Not Provided (i.e. the information is not currently provided in this chart)

Enforcement powers

AI & machine-learning risk scoring  Yes — documented practice

Self-reported in the OECD Inventory of Tax Technology Initiatives (2024 Global Survey on Digitalisation).

Survey question "Administration uses artificial intelligence" — answer: Yes

Source: OECD Inventory of Tax Technology InitiativesOECD / IMF survey data · derived from the administration’s own survey answer

Automated bulk data matching  No — power absent

Self-reported to ISORA (International Survey on Revenue Administration), FY2022.

ISORA indicator "Administration undertakes fully automated compliance checks based on data matching/analysis" — value: No

Source: IMF ISORA — International Survey on Revenue AdministrationOECD / IMF survey data · derived from the administration’s own survey answer

Crypto-asset reporting  Partial / committed

Listed by the OECD Global Forum as committed to implement the Crypto-Asset Reporting Framework in time for first exchanges by 2028 (list updated 17 June 2025).

Kenya, Malaysia, Mongolia

Source: OECD Global Forum — Jurisdictions committed to implement the Crypto-Asset Reporting FrameworkOfficial source · quote machine-verified 2026-08-25

Citizenship-based taxation  No — power absent

Malaysia taxes individuals by residence, not citizenship (PwC Worldwide Tax Summaries).

An individual, whether tax resident or non-resident in Malaysia, is taxed on any income accruing in or derived from Malaysia. Resident individuals are also subject to tax on foreign-sourced income received in Malaysia

Source: PwC Worldwide Tax Summaries — MalaysiaProfessional / legal analysis · quote machine-verified 2026-08-25

Controlled foreign company (CFC) rules  No — power absent

Recorded in the OECD Corporate Tax Statistics anti-avoidance rules dataset (2026).

OECD Corporate Tax Statistics: "Is there a controlled foreign company rule in place? · Not applicable" — No

Source: OECD Corporate Tax StatisticsOECD / IMF survey data · derived from the administration’s own survey answer

Interest limitation rules  Yes — statutory power

Recorded in the OECD Corporate Tax Statistics anti-avoidance rules dataset (2026).

OECD Corporate Tax Statistics: "Is there an interest limitation rule in place? · Regime 1" — Yes

Source: OECD Corporate Tax StatisticsOECD / IMF survey data · derived from the administration’s own survey answer

Country-by-country reporting  Yes — statutory power

Recorded in the OECD Corporate Tax Statistics anti-avoidance rules dataset (0).

OECD Corporate Tax Statistics: "Is there a country-by-country reporting law in place?" — Yes

Source: OECD Corporate Tax StatisticsOECD / IMF survey data · derived from the administration’s own survey answer

Public naming of non-compliant taxpayers  No — power absent

Self-reported to ISORA (International Survey on Revenue Administration), FY2022.

ISORA indicator "Administration is empowered to make public details of some / all taxpayers subject to administrative penalties imposed for non-disclosure" — value: No

Source: IMF ISORA — International Survey on Revenue AdministrationOECD / IMF survey data · derived from the administration’s own survey answer

Anti-avoidance regime detail (OECD Corporate Tax Statistics)

OECD-curated descriptions of this jurisdiction’s CFC, interest-limitation, CbCR and IP-regime rules.

CFC rules2 data points
Is there a controlled foreign company rule in place? · Regime 1No
Is there a controlled foreign company rule in place? · Not applicableNo
Interest limitation39 data points
Number of years allowed under carry forward/back. · Regime 1The carry forward amount can be carry forward to the subsequent years of assessment until it is fully utilised as long as there is no substantial change in the shareholding of the company. If there is any substantial change in the shareholding, the unutilised carry forward amount shall be disregarded and not be allowed as deduction in subsequent years of assessment.
Number of years allowed under carry forward/back. · Rule 1The carry forward amount can be carry forward to the subsequent years of assessment until it is fully utilised as long as there is no substantial change in the shareholding of the company. If there is any substantial change in the shareholding, the unutilised carry forward amount shall be disregarded and not be allowed as deduction in subsequent years of assessment.
Do any loss carry-back or carry-forward provisions apply? · Regime 1Yes
Do any loss carry-back or carry-forward provisions apply? · Rule 1Yes
Is a de minimis threshold present? · Regime 1RM 500,000
Is a de minimis threshold present? · Rule 1RM 500,000
Any other exclusions? · Regime 1No
Any other exclusions? · Rule 1No
Exclusions based on payer characteristics? · Regime 1Yes
Exclusions based on payer characteristics? · Rule 1Yes
Exclusions based on payment characteristics? · Regime 1No
Exclusions based on payment characteristics? · Rule 1No
Exclusions based on recipient characteristics? · Regime 1No
Exclusions based on recipient characteristics? · Rule 1No
Financial accounting measure applied to rule · Regime 1Interest-to-Tax EBITDA
Financial accounting measure applied to rule · Rule 1Interest-to-Tax EBITDA
Is there a group ratio rule or similar type of rule in place? · Regime 1No
Is there a group ratio rule or similar type of rule in place? · Rule 1No
Is there an interest limitation rule in place? · Regime 1Yes
Is there an interest limitation rule in place? · Rule 1Yes
Can interest be recharacterised as a dividend? · Regime 1No
Can interest be recharacterised as a dividend? · Rule 1No
Is the rule is applicable to net or gross interest expensing? · Regime 1The limit is applied to the gross interest expense incurred for business sources
Is the rule is applicable to net or gross interest expensing? · Rule 1The limit is applied to the gross interest expense incurred for business sources
Other mechanisms for providing taxpayers with relief where the MNE group has high levels of third party interest expense. · Regime 1The interest that is allowed as deduction must be wholly and exclusively incurred in the production of the gross income [subsection 33(1) of the Income Tax Act 1967 (ITA)]. If the financial assistance is used for other purposes such as giving out loans or investment in movable or immovable property, then the interest amount that shall be allowed will be apportioned based of the formula stipula…
Other mechanisms for providing taxpayers with relief where the MNE group has high levels of third party interest expense. · Rule 1The interest that is allowed as deduction must be wholly and exclusively incurred in the production of the gross income [subsection 33(1) of the Income Tax Act 1967 (ITA)]. If the financial assistance is used for other purposes such as giving out loans or investment in movable or immovable property, then the interest amount that shall be allowed will be apportioned based of the formula stipulate…
Is the rule applicable to related party debt? · Regime 1Yes
Is the rule applicable to related party debt? · Rule 1Yes
Description of interest limitation rule · Regime 1Interest expenses allowed in a year of assessment is restricted to a maximum of 20% of the amount of tax-EBITDA
Description of interest limitation rule · Rule 1Interest expenses allowed in a year of assessment is restricted to a maximum of 20% of the amount of tax-EBITDA
Type of interest limitation rule · Regime 1Interest restriction based on fixed ratio rules
Type of interest limitation rule · Rule 1Interest restriction based on fixed ratio rules
Financial ratio referenced · Regime 11:5 (20% of the amount of tax-EBITDA)
Financial ratio referenced · Rule 11:5 (20% of the amount of tax-EBITDA)
Is the rule is applicable to third party debt? · Regime 1No
Is the rule is applicable to third party debt? · Rule 1No
Are there targeted rules to address specific risks not addressed by the general rule? · Regime 1No
Are there targeted rules to address specific risks not addressed by the general rule? · Rule 1No
Year of introduction of the interest limitation rule · Rule 12019
Country-by-country reporting5 data points
Is there a country-by-country reporting law in place?Yes
Further informationVoluntary parent surrogate filing is or was available for earlier fiscal years.
Deadline by which filings must be submitted12 months
Reports are required for MNEs with annual revenues aboveMYR 3 billion
Headquarter jurisidiction filing required from01-Jan-17
IP regimes20 data points
Regime name · Regime 1Malaysia Digital tax incentives
Regime name · Regime 2MSC Malaysia
Regime name · Regime 3Pioneer status
Regime name · Regime 4Biotechnology industry
Status of the IP regime as determined by the OECD’s Forum on Harmful Tax Practices (FHTP). · Regime 1Under review
Status of the IP regime as determined by the OECD’s Forum on Harmful Tax Practices (FHTP). · Regime 2In the process of being amended
Status of the IP regime as determined by the OECD’s Forum on Harmful Tax Practices (FHTP). · Regime 3In the process of being amended
Status of the IP regime as determined by the OECD’s Forum on Harmful Tax Practices (FHTP). · Regime 4In the process of being amended
Asset types that can qualify for the IP regime · Regime 1Patents, Software
Asset types that can qualify for the IP regime · Regime 2Not restricted to three allowed asset categories
Asset types that can qualify for the IP regime · Regime 3Not restricted to three allowed asset categories
Asset types that can qualify for the IP regime · Regime 4Not restricted to three allowed asset categories
Tax rate that would otherwise apply · Regime 124.00%
Tax rate that would otherwise apply · Regime 224.00%
Tax rate that would otherwise apply · Regime 324.00%
Tax rate that would otherwise apply · Regime 424.00%
Reduced tax rate that applies under the IP regime · Regime 10.00%
Reduced tax rate that applies under the IP regime · Regime 20.00%
Reduced tax rate that applies under the IP regime · Regime 30.00% to 7.20%
Reduced tax rate that applies under the IP regime · Regime 40.00%

Effective corporate tax rates

MeasureYearRate
Capital allowances · Percentage of initial investment · Baseline · Country-specific interest and inflation rates · Acquired software · Not applicable202516.9%
Capital allowances · Percentage of initial investment · Baseline · Country-specific interest and inflation rates · Buildings · Not applicable20259.3%
Capital allowances · Percentage of initial investment · Baseline · Country-specific interest and inflation rates · Tangibles · Not applicable202518.3%
Capital allowances · Percentage of initial investment · Baseline · Fixed interest and inflation rates · Acquired software · Not applicable202520.1%
Capital allowances · Percentage of initial investment · Baseline · Fixed interest and inflation rates · Buildings · Not applicable202514.2%
Capital allowances · Percentage of initial investment · Baseline · Fixed interest and inflation rates · Tangibles · Not applicable202521.0%
Effective average tax rate · Percentage of taxable income · Baseline · Country-specific interest and inflation rates · Acquired software · Not applicable202529.9%
Effective average tax rate · Percentage of taxable income · Baseline · Country-specific interest and inflation rates · Composite · Not applicable202523.1%
Effective average tax rate · Percentage of taxable income · Baseline · Country-specific interest and inflation rates · Inventories · Not applicable202522.0%
Effective average tax rate · Percentage of taxable income · Baseline · Country-specific interest and inflation rates · Buildings · Not applicable202520.2%
Effective average tax rate · Percentage of taxable income · Baseline · Country-specific interest and inflation rates · Tangibles · Not applicable202520.3%
Effective average tax rate · Percentage of taxable income · Baseline · Fixed interest and inflation rates · Acquired software · Not applicable202527.1%
Effective average tax rate · Percentage of taxable income · Baseline · Fixed interest and inflation rates · Composite · Not applicable202523.4%
Effective average tax rate · Percentage of taxable income · Baseline · Fixed interest and inflation rates · Inventories · Not applicable202522.9%
Effective average tax rate · Percentage of taxable income · Baseline · Fixed interest and inflation rates · Buildings · Not applicable202521.8%
Effective average tax rate · Percentage of taxable income · Baseline · Fixed interest and inflation rates · Tangibles · Not applicable202521.9%
Effective marginal tax rate · Percentage of taxable income · Baseline · Country-specific interest and inflation rates · Acquired software · Not applicable202558.2%
Effective marginal tax rate · Percentage of taxable income · Baseline · Country-specific interest and inflation rates · Composite · Not applicable202527.5%
Effective marginal tax rate · Percentage of taxable income · Baseline · Country-specific interest and inflation rates · Inventories · Not applicable202522.5%
Effective marginal tax rate · Percentage of taxable income · Baseline · Country-specific interest and inflation rates · Buildings · Not applicable202514.5%
Effective marginal tax rate · Percentage of taxable income · Baseline · Country-specific interest and inflation rates · Tangibles · Not applicable202514.8%
Effective marginal tax rate · Percentage of taxable income · Baseline · Fixed interest and inflation rates · Acquired software · Not applicable202558.9%
Effective marginal tax rate · Percentage of taxable income · Baseline · Fixed interest and inflation rates · Composite · Not applicable202526.5%
Effective marginal tax rate · Percentage of taxable income · Baseline · Fixed interest and inflation rates · Inventories · Not applicable202522.1%
Effective marginal tax rate · Percentage of taxable income · Baseline · Fixed interest and inflation rates · Buildings · Not applicable202512.3%
Effective marginal tax rate · Percentage of taxable income · Baseline · Fixed interest and inflation rates · Tangibles · Not applicable202512.9%
Cost of capital · Percentage of investment · Baseline · Country-specific interest and inflation rates · Acquired software · Not applicable20259.3%
Cost of capital · Percentage of investment · Baseline · Country-specific interest and inflation rates · Composite · Not applicable20257.5%
Cost of capital · Percentage of investment · Baseline · Country-specific interest and inflation rates · Inventories · Not applicable20257.2%
Cost of capital · Percentage of investment · Baseline · Country-specific interest and inflation rates · Buildings · Not applicable20256.7%
Cost of capital · Percentage of investment · Baseline · Country-specific interest and inflation rates · Tangibles · Not applicable20256.7%
Cost of capital · Percentage of investment · Baseline · Fixed interest and inflation rates · Acquired software · Not applicable20254.8%
Cost of capital · Percentage of investment · Baseline · Fixed interest and inflation rates · Composite · Not applicable20253.8%
Cost of capital · Percentage of investment · Baseline · Fixed interest and inflation rates · Inventories · Not applicable20253.7%
Cost of capital · Percentage of investment · Baseline · Fixed interest and inflation rates · Buildings · Not applicable20253.4%
Cost of capital · Percentage of investment · Baseline · Fixed interest and inflation rates · Tangibles · Not applicable20253.4%

OECD Corporate Tax Statistics, baseline scenario.

Administration self-reported metrics (ISORA)

Reported by the administration itself to the IMF/OECD/CIAT/IOTA International Survey on Revenue Administration. 1 = yes, 0 = no for policy questions.

IndicatorYearValue
Percentage of tax returns - Electronic, not prefilled - CIT2024100
Percentage of tax returns - Electronic, not prefilled - PIT202499.65768573158913
Population per FTE20242740.264565351418
Labor force per FTE20241407.521578298397
Corporate taxpayers per FTE in LTO/P2024165.2044198895028
Active taxpayers on PIT register as percentage of Population202418.44414565598823
Active taxpayers on PIT register as percentage of Labor Force202435.90839356110381
Closing stock of collectable arrears as percentage of closing stock of arrears202497.18765796584347
CIT arrears as percentage of CIT collected20249.768591853048376
PIT arrears as percentage of PIT collected202422.09843767423664
PAYE arrears as percentage of PIT collected2024
Percentage of tax returns - Electronic, fully pre-filled deemed acceptance - CIT20210
Percentage of tax returns - Electronic, fully pre-filled confirmation required - CIT20210
Percentage of tax returns - Electronic, partially pre-filled with income and/or expense information - CIT20210
Percentage of tax returns - Electronic, fully pre-filled deemed acceptance - PIT20210
Percentage of tax returns - Electronic, fully pre-filled confirmation required - PIT20210
Percentage of tax returns - Electronic, partially pre-filled with income and/or expense information - PIT202198.36835645
Additional assessments raised through all audits and verification actions as percentage of tax collections20246.309691469883627
Audit hit rate202435.82051779658235
Percentage of tax returns - Electronic, not prefilled - PAYE202499.99932634982655
Percentage of tax returns - Electronic, prefilled, modified by taxpayer - CIT20240
Percentage of tax returns - Electronic, prefilled, not modified by taxpayer - CIT20240
Percentage of tax returns - Electronic, prefilled, modified by taxpayer - PIT20240
Percentage of tax returns - Electronic, prefilled not modified by taxpayer - PIT20240
Percentage of tax returns - Electronic, prefilled, modified by taxpayer - PAYE20240
Percentage of tax returns - Electronic, prefilled not modified by taxpayer - PAYE20240
Percentage of tax returns - Electronic, prefilled Total - CIT20240
Percentage of tax returns - Electronic, prefilled Total - PIT20240
Percentage of tax returns - Electronic, prefilled Total - PAYE20240
Availability of specific powers in legislation / regulation to assist in collecting tax arrears20221
Administrative sanctions for taxpayer non-disclosure - Common administrative penalty framework for non-disclosure across the major tax types20221
Administrative sanctions for taxpayer non-disclosure - Penalties imposed generally take account of taxpayers' culpability (i.e. degree of blame)20221
Administrative sanctions for taxpayer non-disclosure - Administration is empowered to remit / reduce penalties in appropriate circumstances20221
Administrative sanctions for taxpayer non-disclosure - Administration is empowered to make public details of some / all taxpayers subject to administrative penalties imposed for non-disclosure20220
On-time filing rate % - CIT202472.45871683811586
On-time filing rate % - PIT202465.55990271272671
On-time filing rate % - VAT2019
On-time filing rate % - PAYE202483.60711503691158
Administration pre-fills PIT returns or assessments20241
Categories of third party information used to pre-fill PIT returns or assessments-Income information: Wages and salaries20241
Categories of third party information used to pre-fill PIT returns or assessments-Income information: Pension20231
Categories of third party information used to pre-fill PIT returns or assessments-Taxpayer personal information20241
Categories of third party information used to pre-fill PIT returns or assessments-Expense information: School and university fees20231
Categories of third party information used to pre-fill PIT returns or assessments-Expense information: Certain insurance premiums20231
Categories of third party information used to pre-fill PIT returns or assessments-Expense information: Health and medical expenses (other than insurance premiums)20231
Categories of third party information used to pre-fill PIT returns or assessments-Expense information: Pension/retirement contributions and savings20231
Categories of third party information used to pre-fill PIT returns or assessments-Expense information: Other expenses20231
Administration conducts random audits20220
E-filing mandatory - CIT20221
E-filing mandatory - PIT20221
E-filing mandatory - Employer Withholdings20220
E-payment mandatory - CIT20220
E-payment mandatory - PIT20220
E-payment mandatory - Employer Withholdings20220
Employers withholding taxes on behalf of salaried employees20241
Percentage of payments received electronically-By number of payments202497.89
Percentage of payments received electronically-By value of payments202487.65
Cooperative compliance approach exists for -Large taxpayers20241
Cooperative compliance approach exists for -HNWI taxpayers20240
Cooperative compliance approach exists for -Other taxpayers20240
Most employees that have tax deducted through direct withholding required to file a return20241
Administration receives data from devices that register transactions20240
Administration uses electronic compliance checks as part of returns filing process20241
Administration has specialized audit staff for international tax issues20221
Administration has systems for importing, storing and managing third-party data - Customs data20220
Administration has systems for importing, storing and managing third-party data - Data from stock exchanges20220
Administration has systems for importing, storing and managing third-party data - Data from the Social Security Agency20220
Administration has systems for importing, storing and managing third-party data - Data from online (internet-based) vendors20221
Administration has systems for importing, storing and managing third-party data - Data from Utilities20221
Administration checks the quality of data reported by third parties on a systematic basis20221
Administration has systems for importing, storing and managing third-party data - Data on property ownership and sales20221
Administration undertakes fully automated compliance checks based on data matching/analysis20220
Administration measures the effectiveness of any compliance interventions undertaken20221
Administration has standards for auditor productivity20221

Tax technology survey answers (OECD ITTI)

QuestionAnswer
Personal income tax returns are automatically prefilled with expense/allowance informationYes
Administration requires individuals to use an approved digital identity to access secure digital servicesYes
Administration requires businesses to use an approved digital identity to access secure digital servicesYes
Administration automatically prefills personal income tax returns with data that it has collectedYes
Administration automatically prefills corporate income tax returns with data that it has collectedNo
For certain personal income taxpayers, the administration prefills tax returns with all necessary data so that they do not need to change the returnNo
Estimated percentage of the individual taxpayer population that uses an approved digital identity to access secure digital services offered by the administration61-80%
Estimated percentage of the business taxpayer population that uses an approved digital identity to access secure digital services offered by the administration81-100%
Online marketplaces (incl. sharing and gig economy)No
Other online platforms, e.g. stock trading, currencies (incl. crypto).No
Taxpayer accounting systemsNo
E-invoicing systemsNo
Online cash registersNo
Other government entitiesNo
Private entities such as banks and insurance companiesNo
Other jurisdictions (beyond data received under CRS, FATCA and DAC)No
Administration has a comprehensive data management strategyYes
Administration assesses data quality of reported dataYes
Administration has in place a data ethics frameworkYes
Administration controls user data access and securityYes
Administration automatically detects unauthorised accessYes
Administration employs a Data Privacy OfficerNo
Administration has a cyber security unitYes
Administration hires external parties to test the security of its systemsYes
Administration uses artificial intelligence as part of the data governance processNo
Administration has big data capabilities with the necessary people, skills and infrastructureYes
Administration uses an enterprise-wide Business Intelligence and Visualisation toolYes
Administration uses analytics for real-time tax fraud detection and preventionNo
Underlying digital identity solution for individuals is built upon an existing domestic identity system or completely newCompletely new system
Underlying digital identity solution for businesses is built upon an existing domestic identity system or completely newCompletely new system
Cloud storageYes
Robotic process automationNo
Artificial intelligenceNo
Machine learningNo
Network analysisYes
DataOps approachYes
Automated provision of personalised information to stakeholdersNo
Virtual assistantsYes
Risk assessment processesNo
Detection of tax evasion and fraudYes
Assistance of tax officials in making administrative decisionsNo
Making recommendations for actionsYes
Making of final administrative decisionsNo
Dispute resolutionNo
To ensure the integrity of tax administration systems / processesNo
Other use casesNo
Administration reviews artificial intelligence source codeNo
Administration reviews artificial intelligence input informationNo
Administration probes and tests artificial intelligence responsesNo
Administration monitors artificial intelligence outputsNo
Administration takes other approachesYes
Third party reviews artificial intelligence source codeNo
Third party reviews artificial intelligence input informationNo
Third party probes and tests artificial intelligence responsesNo
Third party monitors artificial intelligence outputsNo
Third party takes other approachesYes
Industry, international or other framework was adopted for the development of the digital identity solution for individualsNo
Industry, international or other framework was adopted for the development of the digital identity solution for businessesNo
Digital identity solution for individuals can connect with foreign identity systemsNo
Digital identity solution for businesses can connect with foreign identity systemsNo
Digital identity for individuals created automatically or on requestOn request
Digital identity for businesses created automatically or on requestOn request
Meeting needed to finalise the process of receiving a digital identity for individualsSometimes
Meeting needed to finalise the process of receiving a digital identity for businessesSometimes
Individuals without ID-documents or birth certificates can receive a digital identity for the use of tax purposeNo
Authentication method applied to verify the digital identity when used onlineYes
Use of emerging and innovative technologies or solutions with respect to the main digital identity used by taxpayersYes
Administration offers online service for registering for tax (CIT)Yes
Administration offers online service for registering for tax (PIT)Yes
Administration offers online service for filing tax returns (CIT)Yes
Administration offers online service for filing tax returns (PIT)Yes
Administration offers online service for making tax payments (CIT)Yes
Administration offers online service for making tax payments (PIT)Yes
Administration offers online service for requesting extensions of deadlines (filing and payment) (CIT)No
Administration offers online service for requesting extensions of deadlines (filing and payment) (PIT)No
Administration offers online service for asking for tax payment arrangements (CIT)Yes
Administration offers online service for asking for tax payment arrangements (PIT)Yes
Administration offers online service for asking confidential enquiries in a secure environment (CIT)Yes
Administration offers online service for asking confidential enquiries in a secure environment (PIT)Yes
Administration offers online service for filing tax related objections (CIT)No
Administration offers online service for filing tax related objections (PIT)No
Administration offers online service for dealing with correspondence (CIT)Yes
Administration offers online service for dealing with correspondence (PIT)Yes
Administration offers online service for uploading data into the tax administration's system (CIT)Yes
Administration offers online service for uploading data into the tax administration's system (PIT)Yes
Administration offers specific approaches to those that do not have online accessYes
Administration offers facility for taxpayers to interact with virtual assistants, such as chatbotsYes
Administration uses artificial intelligence during interactions with taxpayers (other than virtual assistants)No
Administration offers services that follow a set of pre-programmed and automated service responses during interactions with taxpayers (other than virtual assistants)Yes
Administration makes a library of APIs publicly available for third party useNo
Administration has an enterprise data management (governance) system that allows taxpayer information be viewed across the administrationYes
Administration uses big data for analytical purposesYes
Administration uses artificial intelligence / machine learning as part of the big data analysisNo
Administration uses artificial intelligenceYes
Limitations exist on the use of artificial intelligenceNo
Administration has an ethical framework for the application of artifical intelligenceYes
Administration uses Distributed Ledger Technology, e.g. blockchain, in its taxation processesNo
Types of technologies or solutions used: Digital identity wallet solutionYes
Virtual assistant(s) follows a set of pre-programmed rules during interactions with taxpayersYes
Use of big data to: Improve complianceYes
Use of big data to: Identify trendsYes
Use of big data to: Revenue forecastingYes